Challenge

Blanchard was looking for a survey hosting partner to host its multi-rater surveys that were utilized in conjunction with two of its most popular leadership programs—the Situational Leadership II and Situational Frontline Leadership.

With many instant “experts” on 360 feedback and survey hosting popping up overnight, Blanchard wanted a vendor with proven experience in the field to provide:

• Reliable and scalable hosting platform that supported multiple languages
• Hosting application and feedback report output branded as Blanchard throughout the survey process
• Extensive experience with the many facets of survey creation, implementation, and administration
• Expert guidance related to statistical analyses and industry best practices

Solution

Blanchard partnered with TBC due to the company’s experience in the 360 feedback and survey hosting industries. TBC created a custom assessment portal for Blanchard powered by TruScore?, TBC’s signature survey hosting platform. Through TruScore? Blanchard was provided with:

• Intuitive, user-friendly system that allotted for complete control of survey distribution and data collection
• Multiple language translations for the entire survey process
• Endless possibilities for meeting specialized requests at any stage of the feedback process

In addition to meeting Blanchard’s primary hosting goals, TBC was able to offer its full line of validated 360 assessments through Blanchard’s sales force and executive coaching network. By putting heavy emphasis on customer service and quality, the partnership between Blanchard and Booth has thrived for more than 15 years.

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